If you have received an incorrect item, please contact us through our helpdesk by selecting the reason “Incorrect product received”. Please let us know which products you received and send us photos of the wrong products. This way we can match them with your original order and help you with the further process.

Please note: All country and city names are written in English. Above our AVA & MAY logo on the packaging or label is the name of the city. Below the logo is the country or region to which it belongs.