You have 30 days to return unwanted items free of charge. Please note:

- All products must be returned in their original packaging.
- Used items cannot be refunded.
- Express shipping costs will not be refunded in case of a return.
If you are not satisfied with a product, feel free to contact us—we will surely find a solution.

Returns with a Customer Account
Simply log into your customer account and click on "Orders".
Select and open the desired order, click "Return this order", and choose the products you wish to return, specifying the return reason. Once you click "Confirm", you will be directed to the shipping label. Click "Print label", fill in your address, and click "Next". Print the shipping label under "Open and print PDF" and attach it to your return package. You can also use the DHL QR code to print the label at a Deutsche Post branch.

IMPORTANT: Please remove all old shipping labels and barcodes from used boxes.

Returns without a Customer Account
If you don’t have an AVA & MAY customer account, go to "Returns" in the footer of our website, enter your email address and order number, and start your return. If possible, proceed with the next steps as described above. However, if you see the message "The return period for your order has expired", a return is no longer possible.

Complete Returns & Gifts
If you received a gift through a discount code, please return it as well.
If the gift is missing, we reserve the right to charge its value (after applying the discount).

For further assistance, please contact our Helpdesk and select "Returns / Refunds" as the reason for contact.