You have 60 days to return unwanted items to us free of charge. Please note that all products must be returned in their original packaging and that returns of used items cannot be refunded. If you are not satisfied with a product, you are welcome to contact us. We will certainly find a solution.
Returns with a customer account
Simply log into your customer account and click on “Returns”. Here you will see the list of orders that are eligible for a return.
Select the desired order, choose the relevant products and enter the reason for the return. As soon as you click on “Confirm”, you will be taken to the shipping label. Click on “Print label”, fill it in with your address and click on “Next”. Print out the shipping label under “Open and print PDF” and stick it on your return parcel. You can also use the QR code provided by DHL to print out the label at a Deutsche Post branch.
IMPORTANT: Please remove all old shipping labels and barcodes from used boxes.
Returns without a customer account
If you do not have a customer account with AVA & MAY, go to “Returns” in the footer of our website, enter your e-mail address and order number and start your return. If possible, you can then continue with the next steps as described above. However, if the message “The return period of your order has expired” appears, a return is no longer possible.
If you need further assistance with your return, please contact us by contacting our helpdesk and selecting “Returns / Refunds” as the reason for contact.
Please note that express delivery costs will not be refunded in the event of a return.
COMPLETE RETURN
If you had the opportunity to add a gift to your order by using a discount code, we ask you to return the gift as well.
If you do not return the gift you have chosen, we reserve the right to retain the amount corresponding to the value of the gift item as if it had already been paid for. Provided, of course, that the same percentage discount is applied as the discount code you applied when placing the order.