We are really sorry about that! But no problem - just open a complaint via our returns portal. Please state the reason "07 product is damaged" and upload a picture of your product. You have the option of requesting a replacement delivery or a refund. We will get back to you as soon as possible!

If you need further assistance with a damaged or faulty product, please contact us via our Helpdesk selecting "Damaged or faulty product" as contact reason.