Your refund will be released as soon as your return has been checked in our warehouse. This process can take up to 14 days. Even if the shipment tracking confirms delivery, the refund will not be issued immediately. We are usually quicker, but please understand if it takes a little longer.
If you have not received a refund after 20 days, please contact us via our helpdesk with your tracking number and select “Return / Refund” as the reason for contact.

The amount will be credited back to the original payment method.
For payments with a gift voucher, the amount will be credited back to the voucher so that you can use it again.