Cancellations are only possible within 15min after order placement!

Cancellations with customer account
To cancel the order you have just placed, log in to your account. Once you are logged in, click on "Orders" in the "My Account" section. Open the order you have not yet received and click on "Cancel order". Our system will check the processing status. If it is possible to cancel your order, you will see the following message: "Cancellation successful". Please note that the amount of your cancelled order will usually be credited back to your selected payment method within 1-3 business days. However, if you see the message "Cancellation failed", this means that our logistics partner has already received, picked and packed your order and a cancellation is unfortunately no longer possible. Here you then have the option to submit a return in our returns portal or to refuse your order by the supplier.

Cancellations without a customer account
If you do not have a customer account with AVA & MAY, click on "Cancel order" in the footer of our website. Please enter your e-mail address and order number and click "Cancel this order". Again, our system will check the processing status in the background and you should be informed if a cancellation is still possible.