We usually ship your order within 1-2 business days after we receive your payment.

With the Standard shipping option, it usually takes
3-4 working days for orders to Germany
6-7 working days to Switzerland
3-5 working days to Austria and France
3-4 working days to Italy
and 4-5 working days to Benelux countries
to be received. 

As soon as your order is shipped, you will receive a shipping confirmation e-mail with a tracking link.
If you have a customer account, login to check the status of your order (after shipping).

Please note: In case of increased order volume for e.g. special occasions such as Black Friday, Christmas, Valentine's Day, Easter or Mother's Day, as well as holidays and delivery issues, your order may be slightly delayed. Here, the processing of your order may increase to 3-4 business days plus shipping time.

You will receive a tracking link from us in the shipping confirmation e-mail once your package has been handed over to our carrier. Click on this link to track the current status of your shipment.

If you have an account with us, log in to access your order summary under "Orders". Click on the relevant order and you'll find a "View Tracking" link that will take you directly to the shipping service provider's tracking page.

Please note that it may take a few hours after receiving the e-mail for the shipment status to be updated on the shipping service provider's website.

Cancellations with customer account
To cancel your order, log in to your customer account and go to “Orders”. Select the desired order and click on “Cancel order”. If the order can be canceled, you will receive the message “Cancellation successful”. The amount will be refunded within 1-3 working days. If “Cancellation failed”, the order has already been processed. You can then submit a return in the returns portal or refuse delivery. If you refuse your order, please let us know so that we can take care of the refund.

Cancellations without a customer account
If you do not have a customer account with AVA & MAY, click on "Cancel order" in the footer of our website. Please enter your e-mail address and order number and click "Cancel this order". Again, our system will check the processing status in the background and you should be informed if a cancellation is still possible.

If you need to change or correct your delivery address, please contact us immediately via our Helpdesk selecting "Edit shipping details" as contact reason.
Please be aware that we can change or correct your delivery address only if your order is not yet packed and on the way to you.

You can change the contents of your order only in the first step of the purchase process. In the shopping cart, at each item click on the “Remove” button to delete the unwanted product.

After the confirmation of the order, unfortunately, you can no longer make changes. Delivery options and payment method also cannot be changed. Always verify that your personal information is correct before completing your purchase!

However, if your order is not yet being processed you can cancel it yourself and place a new order with the desired products. In this case, please follow the instructions on “How can I cancel my order?”

As soon as your order is placed an order confirmation with the summary of your purchase will be sent to the email address you have provided. Please also check your spam folder!

If after a few hours, you still have not received you order confirmation, please contact us via our Helpdesk selecting "Order status" as contact reason.

It usually takes 1-2 working days for your parcel to be packed and handed over to our shipping partner so that you receive a shipping confirmation with a tracking link from us. Please also check your Spam-Folder!

In the event of increased order volumes, e.g. on special occasions such as Black Friday, Christmas, Valentine's Day, Easter or Mother's Day, as well as due to public holidays and delivery bottlenecks, there may be delays in the order process, but there may also be delays in processing your order. In this case, the processing of your order can increase to 4-7 working days plus shipping. We will do our best to inform you in such cases.