Delayed delivery
If your package has not arrived when the payment is due, please inform Klarna before the payment deadline. Just log into your Klarna account and report the problem, your invoice will be paused for 21 days. If the package arrives within this time, you can cancel the pause. If not, you will be contacted automatically by Klarna. It is important that you reply to this mail to extend the pause.
Return
If you want to return your products, go to the corresponding invoice and click on ""Register return"". The invoice will be paused for 21 days. If your return is submitted during this period, you will receive an updated invoice with a new payment term. If none is posted, you will be contacted again by Klarna. Please reply to this email immediately to avoid reminder fees from Klarna.
Reminder fees
In case of late delivery or returns Klarna will book out the reminder fees, it is only important that you as a buyer contact Klarna in this case as well, because we as a merchant do not receive any information from Klarna here and thus cannot claim a waiver of the fees.