- What payment methods do you offer?
- Where do I find my invoice?
- How do I pay with Klarna?
- I did not receive any payment information by Klarna
- What if the order fails or did not go through?
We offer the following payment methods in our shop.
For Germany: Credit card (Visa, Mastercard, American Express), Paypal, Amazon Pay and Klarna.
For France: Credit card (Visa, Mastercard, American Express), Paypal, Amazon Pay and Scalapay.
For Italy: Credit card (Visa, Mastercard, American Express), Paypal, Amazon Pay and Scalapay.
If you have chosen "Klarna" as your payment method, please note that you will receive the invoice from Klarna. Please pay this invoice to Klarna and not to our bank account.
The prices given in this shop are final prices in euro: they include all price components and the statutory VAT. Depending on the order value, delivery costs can also be added. Only in the case of a cross-border delivery can additional taxes (e.g. intra-Community purchase) and / or customs duties be added, which are payable to the responsible customs or tax authorities (not to AVA & MAY as seller).
For environmentally friendly reasons, your order does not include a delivery note or an invoice. So you can simply place an online order to surprise someone else with our wonderful products. If you need an invoice with your order, we will be happy to send it to you digitally. Just contact us at our helpdesk under "Payment, Invoice, Voucher" and tell us your order number.
IMPORTANT: We remind you that all data needed in the invoice must be added before completing the order, in the "Billing Address" section. Changing or adding data after the purchase will no longer be possible.
To place an order with Klarna you need to provide a shipping address registered in Germany and your phone number. It's also important to enter your correct email address as the payment details will be sent to you by email as soon as the order has been shipped from us.
Once you have received the payment details by email, you will also be able to find them in your Klarna account and the Klarna app.
Please make sure you have checked your Spam folder. Another reason for not receiving payment information by Klarna could be an error in your email address upon ordering with us.
In case you have not received any payment information by Klarna, please contact Klarna directly. Because of GDPR, we cannot access Klarna's customer data and thus we cannot change your email address on Klarna's behalf.
Sometimes it is possible that an order is not successfully submitted. If you see that your money has been debited but you have not received an order confirmation email (please check your spam folder and all eligible email addresses), it means that the purchase was not successful. Don't worry, in such cases the refund will be made automatically and will be refunded to the same payment method within 3 business days at the latest. If the refund is still not made after this period, feel free to contact us and we will review your case.