What payment methods do you offer?
We offer the following payment methods in our shop: Credit card (Visa, Mastercard, American Express), Paypal, Sofortüberweisung, Klarna and Bank Transfer.
If you have chosen "Klarna" as your payment method, please note that you will receive the invoice from Klarna. Please pay this invoice to Klarna and not to our bank account.
If you have chosen Bank transfer as your payment method, please transfer the total amount for your order on to the following account.
Account owner: AVA & MAY GmbH
Bank: HypoVereinsbank (HVB)
Reference: your order number
Please note that if you have chosen "Bank transfer" as your payment method and "Express" as your shipping method, we will ship your order via express shipment as soon as we receive the settlement of your purchase on our bank account. Please note that depending on the bank used, transfers may take a few days before the money is received in our account.
The prices given in this shop are final prices in euro: They include all price components and the statutory VAT. Depending on the order value, delivery costs can also be added. Only in the case of a cross-border delivery can additional taxes (e.g. intra-Community purchase) and / or customs duties (e.g. customs duties) be added, which are payable to the responsible customs or tax authorities (not to AVA & MAY as seller).
How much time do I have to make a payment by bank transfer?
You have 60 days to pay your order by bank transfer to the bank account provided. We will reserve the items you purchased for 5 days from the order confirmation; only once your payment has been received we will ship your order. For this reason, we suggest you to proceed with the bank transfer as soon as possible.
We also remind you that for a correct payment registration in our system, it is necessary to insert the order number in the transfer reference section.
How do I pay with Klarna?
To place an order with Klarna you need to provide a shipping address registered in Germany and your phone number. It's also important to enter your correct email address as the payment details will be sent to you by email as soon as the order has been shipped from us.
Once you have received the payment details by email, you will also be able to find them in your Klarna account and the Klarna app.
I did not receive any payment information by Klarna
Please make sure you have checked your Spam folder. Another reason for not receiving payment information by Klarna could be an error in your email address upon ordering with us.
In case you have not received any payment information by Klarna, please contact Klarna directly. Because of GDPR, we cannot access Klarna's customer data and thus we cannot change your email address on Klarna's behalf.