What is the VIP program?
With our VIP program #teamavamay you will receive bonus points for every purchase as well as many other activities on our website. From 250 points you will be unlocked for our "Adventurer" level, from 500 points for the "Globetrotter" level. You will receive great gifts and discounts with each level. The only requirement for participation is the registration of a customer account. You can find detailed information about the different ways to collect points and the ranking on our VIP program info page or under the menu point VIP.
What is the difference between Status Points and Reward Points?
In our VIP program we differentiate between Status Points and Reward Points. Status points determine your status at AVA & MAY, i.e. whether you are a Wanderer, Adventurer or Globetrotter, and are reset after 12 months. Status points are the sum of all your received points within one year and increase with every successfully placed order. The status you achieve at the end of the year stays the same for the following year. You can redeem bonus points for rewards, for example for vouchers in the shop. Your rewards points may vary depending on whether you gain new points for activities or spend them on rewards. Reward points expire 12 months after you have collected them. So redeem them quickly! You can view your Reward Points at any time in our VIP widget on our info page and your account page. The widget is located on the left and bottom of your screen on each of these pages. Your Status Points and status can also be found in the VIP widget under the My Activities" tab.
What are VIP Voucher or so-called Cashback codes?
Some of the vouchers you can get by redeeming your points are called VIP vouchers and are so-called "cashback codes". Here you convert your points into cash. They can correspond to a value of 25 EUR (in exchange of 250 points), 50 EUR (in exchange of 500 points) or 100 EUR (in exchange of 1000 points*) Applying VIP vouchers or cashback codes to your order means that you can buy the total amount of items reduced by the amount corresponding to the entered code. Please note: the cashback codes can not be applied to Minis, products from the Sale category or special edition products, such as the Advents Calendar.
*only applicable in DE
Where can I see my current status and my VIP points?
"To check your current status or rank, log in to your account and click on ""Open VIP Widget"". The widget is located on the left side of the screen on the VIP page or on the bottom wheel in your customer account. When registering you are automatically a ""Wanderer"", from 250 points you are in the rank ""Adventurer"", from 500 points ""Globetrotter"" and from 1000 points ""Globetrotter GOLD"".
Your current points balance is immediately displayed in the VIP widget. You will also be notified if VIP points are about to expire or if VIP points are still pending from future orders. "
How can I collect points?
You can find detailed information about the possibilities to collect points on our info page about the VIP program.
How do I redeem my reward points?
You can redeem your Reward Points for various gifts in our shop. You can always see which gifts are offered for how many points by going to the "My Benefits" tab of the VIP widget on our info page and your account page. The widget can be found on the left or bottom edge of the screen on these pages. On the VIP page, the widget can also be opened by clicking on the button "Open VIP Widget".
Is it possible to add points retroactively to my account balance?
Your points should be added even if you were not logged in during the ordering process. Please note that it may take up to 24 hours until your points are added to your account. If the points are not added after this timeframe, please contact our customer service. Please send us your order number so we can help you as soon as possible.
I have just created an account but I have ordered before. Will I retroactively receive VIP points?
Points for orders in the current calendar year are credited retrospectively. Points should be added until up to 24 hours after registration. If the points are not added after this timeframe, please contact our customer service. Please send us your order number so we can help you as soon as possible.
I have not been credited any points, what is the Reason for this?
The reason that no points have been added to your account may be that you either do not have an account with us or that you were not logged into your account during the checkout process. Please note that it may take up to 24 hours until your points are added to your account. If the points are not added after this timeframe, please contact our customer service.
What is the difference between the VIP program and the Brand Ambassador program?
The VIP program is a system of points that you accumulate during your purchases, thanks to them, you unlock new statuses, vouchers and benefits as you go.
The Ambassador program is a program that allows you to recommend our products to your friends and family via a code, and to obtain advantages each time this code is used.