VIP Program
- What is the VIP program?
- How do I progress in the VIP Program?
- What is the difference between Status Points and Reward Points?
- How can I collect points?
- Where can I see my current status and my VIP points?
- I have not been credited any points, what is the reason for this?
The VIP program allows you to collect VIP points with every purchase and through other activities on our website. Points can be exchanged for rewards such as free products. All VIP members receive early access to sales and new products, while additional benefits, such as free standard shipping, vary by VIP tier.
Participation is free and only requires a customer account. More information about points, rewards, benefits and VIP tiers is available on our VIP program page.
Per 1€ spent you will collect 5 VIP Points. If you have between 0-599 points you belong to the "Bronze" tier, between 600-1499 points you are in the "Silver" tier and with more than 1500 points you are in the "Gold" tier. The higher the tier and the more Points you collect, the more benefits and rewards you get!
In our VIP program we differentiate between Status Points and Reward Points:
- Status Points: They determine your status i.e. whether you are Bronze, Silver or Gold. They are evaluated 12 months after entering the respective level. The status achieved within a year remains valid for the following 12 months.
- Reward Points: They can be collected and spent on rewards in your VIP Page. Your Reward Points may vary depending on whether you collect new points for activities or spend them on rewards but redeeming them doesn't impact your Status. They expire 12 months after they have been collected if you haven't made any purchases in this period of time. So redeem them quickly! You can view your Reward and Status Points at any time in your VIP Page after logging in.
There are many ways to collect VIP Points! For more information on how to collect points, please visit the dedicated VIP Page to the Loyalty Program.
Your current VIP Points balance and your Status are immediately displayed in the VIP Page once you log in and click on the "VIP Program" or "VIP Page" sections. You will also be notified if VIP Points are about to expire. Remember that your VIP Points expire after 12 months if no orders have been made in that timeframe.
The reason that no points have been added to your account may be that you either do not have an account with us or that you were not logged into your account during the checkout process. Please note that your points are added to your account once you receive the shipping confirmation of your order via email. This point addition can take 2 or 3 hours after the notification is sent. If the points are not added after this timeframe, please contact our customer service.