• How do I use discount codes?

    Once you have added the products you wish to purchase to your cart, you can enter the discount code in the dedicated section on the check-out page. Once you have entered the discount code, click on "apply": the total cost of your order will be automatically updated, applying the discount. Warning: remember to apply the discount code before paying your order! Once your order has been confirmed, you will not be able to change it.

    Discount codes cannot be combined. Also, they do not apply on mini sets, items already discounted in the "Sales" section or special edition products, like the Advents Calender.

  • Can I combine multiple discount codes?

    Unfortunately, it is not possible to combine coupon codes with birthday codes.

  • My Promo-Code does not work, what can I do?

    In this case, please first make sure you have reached the minimum order value of the promotional code. If everything seems correct and the code still does not work, please contact us via our Helpdesk selecting "Order Payment" as reason of request.

  • Can I use a discount code on sales items?

    No, discount codes can only be applied to full price items and cannot be applied to items in the "Sales" section. In addition, discount codes cannot be used for the purchase of mini sets or special edition products, such as for example the Advents Calendar.