• How do I get my referral code?

    You will automatically receive your personal referral code as soon as you create an account with us. You can access the code directly via your account.

    Please note that the code is generated by the system and cannot be changed.

  • How and when will I receive my collected credit?

    In your customer account you can see how often your personal discount code has already been redeemed. For the first two recommendations you will receive 100 VIP points each. You will then see these in your VIP widget.
    From the third recommendation on you have earned a reward of 15€ each. Your credit will always be paid out to your bank account within the first 15 days of the following month. Please enter your account details in your customer account under "Brand ambassador".

    Note: If you do not receive payment, your billing information may be incomplete. You can check and update them in your profile under "Brand Ambassador Program" by clicking on "EDIT BANK DATA". The "Billing Name" field must contain your full first and last name.



  • Which conditions related to the voucher do I have to consider?

    With your code, your friends will get a discount on their first purchase. The amount of the discount depends on the country from which you have created your account. The code is not applicable on Minis, products from our Sale are or special editions, like for example the Advents Calendar. The code cannot be combined with other vouchers and can only be redeemed once per customer.

  • Can I share my referral code online?

    You are welcome to share your code with all your friends: whether via WhatsApp, email or via your social media channels!

  • How often can the referral code be used?

    Your referral code can be used an unlimited number of times, but each friend can use it only once. Please note, however, that the code can only be redeemed by people who are ordering from AVA & MAY for the very first time.

  • Why should my friends use my referral code?

    Your friends will receive a discount (the percantage varies from one country to another) on their first order at AVA & MAY (excluding mini sets and already reduced products from our sales category). In return, you will receive 100 VIP points for the first two orders and a € 15 reward from the third order on placed with your code.

  • What are my advantages?

    Join our brand ambassador program and get great rewards.
    For your successful first and second recommendation, we give you 100 VIP points each.
    From the third successful recommendation you will receive cash: € 15 credit directly to your bank account.
    You can also expect other surprises such as bonus materials and special influencer product sets. Keep your eyes opened!

  • What is the difference between the VIP program and the Ambassador program?

    The VIP program is a system of points that you accumulate during your purchases, thanks to them, you unlock new statuses, vouchers and benefits as you go.

    The Ambassador program is a program that allows you to recommend our products to your friends and family via a code, and to obtain advantages each time this code is used. For more information, click here.