Delivery
- What are the shipping times?
- What is the difference between Priority and Express/Super Express shipping methods?
- Will my parcel arrive before Christmas?
- Can I track my order?
- How much is the shipping?
-
Region Shipping price Shipping Threshold
Standard
Shipping leadtime
(Working days)Germany from 3,99€ from 50€ 2-4 days Austria from 5,99€ from 60€ 4-5 days Poland from 3,99€ from 42€ 3-4 days Italy from 3,99€ from 50€ 4-5 days France from 3,99€ from 60€ 4-5 days Belgium from 6,99€ from 60€ 4-5 days Netherlands from 13,99€ from 60€ 4-5 days Luxembourg from 7,99€ from 120€ 4-5 days Switzerland from 13,99€ from 120€ 4-5 days Czech Republic, Spain, Hungary, Denmark, Estonia, Finland, Ireland, Lithuania, Latvia, Monaco, Sweden, Slovenia, Andorra, Bulgaria, Croatia, Malta, Romania, Guernsey, Gibraltar from 13,99€ from 120€ 4-6 days Liechtenstein, Norway, Faroe Islands, Greenland, Iceland, Svalbard And Jan Mayen, Jersey, Isle of Man from 23,99€ from 120€ 4-6 days Albania, Bosnia And Herzegovina, Moldova, Republic of Montenegro, North Macedonia, Serbia from 23,99€ from 290€ 7-15 days Armenia, Georgia, Kosovo, Turkey from 39,99€ from 290€ 7-15 days Asia from 54,99€ from 290€ 7-15 days Africa from 54,99€ from 290€ 7-15 days Central America from 39,99€ from 290€ 7-15 days South America from 54,99€ from 290€ 7-15 days Oceania from 64,99€ from 290€ 7-15 days North America from 39,99€ from 290€ 7-15 days - Can I use a relay station for the delivery?
Delivery times vary depending on the shipping method chosen at the time of purchase.
Standard shipping is available with: DHL or GLS to Germany, DPD to France, SDA to Italy, GLS to Switzerland, DPD to Austria, DHL to Belgium, Luxembourg, Netherlands, Poland and all other EU countries.
Please check all delivery times for Standard shipping in the FAQ “How much is the shipping?”
Priority shipping is available with: DHL or GLS to Germany, DPD to France, SDA to Italy, GLS to Switzerland, DPD to Austria, DHL to Belgium, Luxembourg, Netherlands, Poland.
By selecting this option your order will be processed and shipped with priority over Standard orders. Place your order before 12:00 noon on weekdays for same-day processing.
Super Express is available with UPS to Germany, France, Italy, Austria, Poland.
By selecting this option your order will be processed and shipped with priority over Standard orders. Place your order before 12:00 noon on weekdays for same-day processing.
Please note that deliveries to remote areas and islands, with all shipping methods, usually take 1-2 extra working days.
Don't worry if the tracking link is initially disabled; the tracking link will be activated as soon as your order reaches the first distribution centre after the transit period. Always check this link also to verify delivery attempts that have already taken place and possible problems of the courier in locating your address.
Please note: in the event of an increased volume of orders during periods such as Black Friday, Christmas, Valentine's Day, Easter, Mother's Day or public holidays your order may be slightly delayed.
With both the Priority and Super Express shipping methods, your order will be processed and shipped with priority over orders placed with the Standard shipping method. Place your order before 12:00 noon on weekdays for same-day processing.
Priority orders are shipped with DHL to Germany (1-3 working days), DPD to France (3-4 working days), SDA to Italy (3-5 working days), GLS to Switzerland (3-4 working days), DPD to Austria (3-4 working days), DHL to Belgium (3-4 working days), Luxembourg (3-4 working days), Netherlands (3-4 working days), Poland (2-3 working days).
Express and Super Express orders are shipped with UPS to Germany (1-2 working days), France (2-3 working days), Italy (2-3 working days), Austria (2-3 working days), Poland (2-3 working days).
Please note that deliveries to remote areas and islands with all shipping methods usually take 1-2 extra working days.
Don't worry if the tracking link is deactivated or incorrect; the tracking link for Standard and Priority shipments will be activated as soon as your order, after the transit period, reaches the first distribution centre. Always check this link also to verify delivery attempts that have already taken place and possible problems of the courier in locating your address.
Also note that it is not possible to change the shipping time or choose the delivery date.
Please note: in the event of an increased volume of orders during periods such as Black Friday, Christmas, Valentine's Day, Easter, Mother's Day or public holidays your order may be slightly delayed.
Every order placed before the 15th of December should arrive in time for the holidays. If you choose express delivery, we can promise that your order arrives on time if you place it until the 17th of December.
Yes, you will receive a tracking link from us in the shipping confirmation email once your package has been handed over to our shipping partner. Click on the link to track the current status of your shipment.
If you have an account with us, log in and you will be taken to your order summary under "Orders". Click on the respective order and you will find a link "View Tracking" which will take you directly to the tracking page of the shipping service provider.
Please note that it may take a few hours after receiving the email for the shipment status to be updated on the shipping provider's site.
We ship all orders from Germany. For this reason there are no customs duties or import taxes within the EU (incl. Switzerland).
For orders outside of the EU extra charges can apply. Please note that depending on the country, there are different regulations regarding customs duties or import sales tax. These fees go 100% to the customs of the respective receiving country and must be covered from the customer. If you refuse to accept the order, the fees will still be charged. These fees will be deducted from your credit in case of a return shipment by UPS or DHL.
Shipping Costs
We do not ship to Slovakia, Sweden, Cyprus, Greece, United Kingdom, French Guiana, French Polynesia, Canada, United States, Mayotte, British Virgin Islands, Martinique, British Indian Ocean Territory, French Southern Territories, St. Martin, Réunion, Guadeloupe, Russia, Ukraine, Belarus, Portugal, Western Sahara, Las Palmas and Santa Cruz de Tenerife (provinces of Spain).
Yes, you can. In order to do that, just simply put in your name in the first line. In the second line insert your DHL post number and in the third line, instead of the street, put simply "Packstation". Instead of the house number, use the relay station's number. So for example where the street name usually is, you will have "Packstation 123".