Please note that all products must be returned in their original packaging and refunds of used items (especially testers) will not be accepted or refunded. If you are not satisfied with a product, please feel free to contact us. We will surely find a solution.

If you want to return your order or have any problems with a return, please contact us at info@ava-may.de or through our helpdesk and our colleagues from the Customer Care Team will create a return label for you, with which you can send your order back to us free of charge. After you send your package back, feel free to let us know when the package has arrived at our warehouse and we will manually refund the money for you.

If you have received a defective or broken product, please contact us through our helpdesk. In order for us to check the damage or defect, you will be asked to upload a picture of the product.