Sometimes it is possible that an order is not successfully submitted. If you see that your money has been debited but you have not received an order confirmation email (please check your spam folder and all eligible email addresses), it means that the purchase was not successful.

Don't worry, in such cases the refund will be made automatically and will be refunded to the same payment method within 3 business days at the latest. If the refund is still not made after this period, feel free to contact us and we will review your case.