Our warehouse regularly makes quality checks of our products, so we are continuously working to send you the best quality products.

Please note that small cracks may form in your candle - this is a normal physical behavior of the candle, as wax contracts slightly due to the cold, e.g. during transport, so that it sits loosely in the glass and crumbles at the edge or even leaves wax residues on the edge of the glass. However, as soon as you light the candle and the wax softens, these remnants should disappear. Therefore, your candle is still fully functional and will burn normally - neither scent nor burn time will be affected. If you are still not satisfied with one of your products, you can contact us through our helpdesk by selecting ""Damaged product / quality defect"" as the reason for contact. So that we can check the damage or defect, we would also like to ask you to upload a picture of the product. We will then get back to you in a timely manner!