If you received a damaged or faulty product, please open a claim with us via our "Return portal" following the process described in "How can I return my order?". If the product you have received is damaged or defective you will be also asked to upload a picture of the product in the claim process. When submitting a claim for a damaged or faulty product you will have the possibility to immediately request a reshipment or a refund for it.

If you need further assistance with a damaged or faulty product, please contact us via our Helpdesk selecting "Damaged or faulty product" as contact reason.