Shipping service provider for standard shipping:
Austria: DPD AT
France: DPD FR
After receiving of your order confirmation takes 1-3 working days until your order is processed and handed over to our shipping service provider. Once you have received a shipping confirmation from us, your order should arrive within 1-3 business days within Germany. Shipping to other European countries within 5 working days and worldwide - excluding customs clearance - within 5-7 working days.
Please note: In case of increased order volume for e.g. special occasions such as Black Friday, Christmas, Valentine's Day, Easter or Mother's Day, as well as holidays and delivery issues, your order may be slightly delayed. Here, the processing of your order may increase to 4-7 business days plus shipping time.
If you still have not received your package after 15 business days, please contact our Helpdesk by selecting "Order Status" as the request type.
We offer express shipping with UPS Express.
Express shipping within Germany will be delivered on the next working day, if the orders were received by 12:00 noon on working days. Express Deliveries to France, Italy and Poland will be delivered within 2-3 working days, if the order has been placed on weekdays before 10:00 a.m.
Express delivery to remote areas and to Islands may take 1-2 additional working day.
We also offer super-express shipping with UPS to France, Italy and Poland. If the order is placed on weekdays before 10:00, the package will be delivered 1-2 days later.
Super-Express deliveries to islands and remote areas may take 1-2 additional working days.
Please be aware that UPS does not deliver on Saturdays and Sundays.