Standard delivery
Shipping service provider for standard shipping:
Germany: DHL
Austria: Austrian Post
Italy: Bartolini
France: GLS
Poland: Poczta Polska
After receiving of your order confirmation it usually takes 1-3 working days until your order is processed and handed over to our shipping service provider. Once you have received a shipping confirmation from us, your order should arrive within 2-4 business days within Germany. Shipping to other European countries within 5 working days and worldwide - excluding customs clearance - within 5-7 working days.
Please note: On special occasions such as Black Friday, Christmas, Valentine's Day or Mother's Day, the processing of your order may take up to 5-7 working days plus shipping if the volume is particularly high.
If you still have not received your package after 15 business days, please contact our Helpdesk by selecting "Order Status" as the request type.
EXPRESS Delivery
We offer express shipping with UPS Express.
Express shipping within Germany will be delivered on the next working day, if the orders were received by 12:00 noon on working days. Express Deliveries to France, Italy and Poland will be delivered within 2-3 working days, if the order has been placed on weekdays before 10:00 a.m.
Please be aware that UPS does not deliver on Saturdays and Sundays.
Express delivery to remote areas and to Islands may take 1-2 additional working day.
SUPER-EXPRESS Delivery
We also offer super-express shipping with UPS to France, Italy and Poland. If the order is placed on weekdays before 10:00, the package will be delivered 1-2 days later.
Super-Express deliveries to islands and remote areas may take 1-2 additional working days.
Please be aware that UPS does not deliver on Saturdays and Sundays.
COVID-19 UPDATES:
Due to the recent governmental restrictions and containment measures applied in some European areas, the delivery of your parcel might be delayed.
Please click on the links below to check if your area is affected:
- Standard Delivery (via DHL): https://www.dhl.de/en/privatkunden/kampagnenseiten/coronavirus.html
- Standard Delivery to Austria (via Österreichische Post): https://www.post.at/p/c/liefereinschraenkungen-coronavirus
- Standard Delivery to Italy (via Bartolini): https://www.brt.it/it/home
- Standard Delivery to France (via GLS): https://www.gls-france.com/carte-situation/
- Express Delivery (via UPS): https://www.ups.com/de/en/service-alerts.page?loc=en_DE