Your refund will be released once your return has been processed. The amount will be refunded to the account or credit card used for the purchase. Please note that the processing of refunds of credit card orders may take longer depending on the credit card's issuer.

For refunds of ordes paid by bank transfer, please provide us with the following information:

Account holder: First name and surname of the account holder
IBAN: The account number of your account, which normally consists of 22 digits.
BIC/SWIFT: The code used to identify your bank for international payments. It consists of 8-11 alphanumeric characters.

With this data we will have all the necessary information to proceed with a refund to your account. If one of these details is incorrect, the refund may not be successful.

If you need further assistance with your return, please contact us via our Helpdesk selecting "Returns & refund info" as contact reason.